Profitec PRO 800 MK11 Lever Coffee Machine

SECURE SHIPPING. OFFICIAL WARRANTY. UK STOCK.

Everything you need to know about the PRO 800 MK11

Who are Profitec?

Profitec are a division of ECM based in Hieldelberg, Germany, offering high grade German engineering at a very high standard.  We consider them to be the future go to brand for 2023. 

What is the Profitec PRO 800 MK11?

The PRO 800 MK11 is Profitec's top of the range single boiler 'Lever' espresso machine, offering the ultimate in traditional espresso making in a sleek and modern format.

The Profitec Pro 800 boasts a 17lb brew group, a massive 3.5L steam boiler, and a vibration pump. It can be either direct plumbed or run on its internal 3L reservoir.

Just like the rest of the Profitec range, the PRO800 MK11 is built to exceptionally high standards. It offers a traditional saturated lever group head, stainless steel body and 

What Profitec say:

The new version of our PRO 800 hand-lever machine has a stylish, elegant look. The PRO 800 makes the hearts of connoisseurs and hand-lever espresso machines enthusiasts beat faster.

The new Pro 800 comes with lever valves for steam and hot water. The handles of the lever valves, as well as the handle of the hand lever and the portafilter, have been handcrafted from the noble wood of the American walnut tree.

While the large, pine-green pressure gauge, another visual highlight, blends perfectly into the classic design, the PID is discreetly hidden behind the water collection tray.

Get the best possible espresso due to the pre-infusion provided by the massive brew group and the special pressure process.

Who is it suited to?

The Profitec PRO 800 MK11 is the dream machine for any serious coffee obsessive / enthusiast. Clean lines, classic level control and an aesthetic that few machines can compete with.

Paired with any quality espresso grinder, the PRO800 will deliver espresso shots that cut above the majority of others.

Profitec Warranty

The Profitec PRO 800 MK11 comes with a 2 year back to base warranty (domestic use only) with Machina. Please see our terms and conditions page for further information. However you can pay for an additional 1 year cover as part of your purchase. 

For more information on specification and features, please contact us

Technical Info

• Brew Group: Heavy duty lever brew group (Weighing 7.8KG)

• Portafilter: Industry standard, commercial grade 58mm portafilter.

• Steam Wand: Separate lever valve for steam dispensing.

• Hot Water Tap: Separate lever valve for hot water dispensing.

• Gauges: Pump and boiler pressure gauges.

• Boilers: Large 3.5L copper boiler.

• Pump: Vibration pump.

- The vibration pump is only activated when using the water tank.

- The vibration pump is not activated when using a fixed water connection.

• PID: PID providing precision control over both the brew temp.

• Water connections: 2.8l removable internal water reservoir with full drip tray drainage system.

• Construction: Heavy gauge mirror stainless steel.

• Cup tray: Large (Removable) cup tray with stainless surround.

• Drip Tray: Stainless steel (Removable) drip tray with a 1.25L capacity.

• Power: Standard UK 13amp plug (1600w / 230v).

• Weight: 35.5kg.

• Dimensions WDH: 339 x 505 x 492 mm without portafilter / 339 x 593 x 740 mm with portafilter and lever up.

• Accessories included: Single & dual portafilters, single, double & blank baskets.

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Why buy from us?

Approved reseller:

We are an official Profitec distributor and have been for quite some time. This means you get solid guidance on the right model for you from staff who are very experienced and knowledgable about these machiens.  After you purchase you have the reassurance of proper support and service.

In-house technical support:

We have technical staff who know the Profitec machines well, giving you peace of mind if you ever need help.  The technical team here are very well versed in Profitec machines, and can fix nearly any issue.  Further, they hold parts for machines, so we can fix things fast.

Secure shipping:

Shipping is done via pallet - secure, safe and reliable. We don't scrimp on packaging or the service we use, as these machines are premium and need the right handling.

If you are based in or near Edinburgh, you are welcome to visit us in person, view machines and get additonal face to face advice before making your purchase.  We will even give you some free coffee as an extra gesture.

Machine Shipping Details

Shipping method:

Machines are shipped with either DHL or Palletline, depending on the machine you choose.  The choice is based on weight and dimensions, as some ship better with one than the other.

Third party services:

We use third parties for shipping, so delivery times are estimates and can sometimes take longer. We cannot contractually commit to any secure delivery times, as delays occur out with our control.

We offer worldwide shipping across the following zones & services:

- UK: Royal Mail 48 (0-2KG), Parcelforce 48 (2-30KG), DHL Next Day (2-70KG - Premium / Variable Rate) and Pallet Line (>125KG).

- International: DHL (0-70KG - Variable Rate) and Pallet Line / Dachser (>125KG).

SHIPPING DAYS & CUT OFF TIMES

Our warehouse ships items 5 days per week on Monday - Friday.  This excludes weekends and all bank and festive holidays (local and national).

If you place your order before 1pm Mon-Thurs, your machine will usually be shipped within 3 working days. If you place your orders on a Friday after 1pm, this will be classed as a Monday order.

INSURANCE

All items shipped with Parcelforce, DHL or Palletways are fully insured without limit.  Royal Mail parcels do not include insurance, so we only ship low value items on this service.  If you have your order shipped with Royal Mail, we take responsibility for you recieving your item.  e.g. If you coffee subscription gets lost, we will replace it or refund you accordingly.

DAMAGES

If you receive your order damaged, we require you to contact us immediately with the information and photo's of the damage, whether it be just the external packaging or both the packaging and items. We request that you do this within 24 hrs of receiving the your shipment. If it falls over the weekend, then just the next business day.

You should do this by emailing [email protected] with the subject heading of the email as ORDER ID / SURNAME / DAMAGE. Please include your contact details, a description of the damage and images of the parcel - inside and outside (as required).

Questions?

If you are unsure about anything, please contact us to check before placing an order - we will be happy to discuss any queries and provide you with the best quote we can offer. If you require faster shipping, we can provide alternative services, but can only do so over the phone or via email, not on the website.

Further details of our shipping services are detailed below, providing clear information on how UK and International sales and terms differ.

UK CUSTOMERS

UK Warranties:

All machines come with a 2 year parts and labour official wararnty.  This covers La Marzocco, Profitec and Rocket.  We hold parts and have skilled in-house engineers to support you.

UK Returns:

As per UK Consumer Law, you are legally entitled to return unwanted or faulty / defective items within 28 days.

Process: For all machines, you must contact us to request a return within the agreed timescale.  Do not ship back to us without receiving approval first.  Please folow the returns process as per our instructions, to ensure that the return is managed correctly and the goods reach us in perfect condition, avoiding any additional costs.

Condition: Returned items must be unused and be returned in original packaging with any enclosed documentation and in perfect resalable condition. Once the goods have been received back and checked, as per our terms and conditions, we will issue a full refund or exchange on receipt within 14 days.  If the goods or packaging are used or damaged, we reserve the right to charge you for these issues.

Shipping: Please do not organise the shipping yourself, as it's crucial for us to manage this, so that we can reduce any potential for damage during the process.  We will book the courier, arrange everything and communicate this all to you in good time.

Please note: You are wholly responsible for the goods until they reach us. Any damage or breakages are chargeable, therefore all goods must be packaged in the exact same format as they were shipped to you.  Once received, we will contact you confirming the good have been received in a good and resalable condition, and your refund will be processed within 14 working days.

INTERNATIONAL CUSTOMERS

We can ship our espresso machines to other European countries, and do so with Palletline, to provide the most secure and safe route for shipping.  Please note that this will usually take a little longer than UK orders, due to various factors including customs etc.

International warranties:

Please note, we do not offer a full warranty for espresso machines to International customers.  This is due to the high costs involved in shipping, and the much higher liklihood of damage being experienced during extra shipping.  Instead we offer you a 2% discount on all machines, and the parts part of your warranty.  This means if you experience issues, we will identify the problem, ship you the parts and guide you how to replace them.

International returns:

Please note, we do not offer an option to return espresso machines to International customers.  This is due to the high costs involved in shipping, and the much higher liklihood of damage being experienced during extra shipping.

BREXIT INFORMATION FOR EUROPEAN BUYERS:

If you are a customer based in the European Union, you can now buy from our website without paying any VAT (UK Tax). However, you are liable to pay your respective domestic taxes on products depending on your countries rates. Further, you will be required to pay a fee for using this service (Payable via DHL).  You can view the range of fees HERE.

Please see our full Terms and Conditions HERE to be clear on our processes and your rights.

Returns Address

Machina Espresso LTD
Unit 9 Peffermill Parc
25 Kings Haugh
Edinburgh
EH16 5UY