Returns & Exchanges

Due to the perishable nature of our fresh-roasted coffee, we cannot accept returns on roasted beans, however, we are committed to ensuring you love every brew and will resolve any issues with equipment or quality.

Return Process

• 1.
  Contact Support

  Email our roasting team within 14 days of receipt if there is an issue with your coffee quality or if your equipment arrived damaged.

• 2.
  Provide Details

  Include your order number, photos of any damaged packaging, and the roast date found on the back of your coffee bag.

• 3.
  Return Shipping

  For non-perishable brewing equipment, we will provide a prepaid shipping label for you to return the item in its original packaging.

• 4.
  Resolution

  Once your request is processed, we will issue a full refund to your original payment method or dispatch a fresh replacement roast immediately.